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vs Wati

Trinetra CRM vs Wati. Built India-first. Honestly compared.

Wati is a globally-used WhatsApp CRM with strong template + automation tooling, popular with mid-market teams across India and SE Asia. Trinetra CRM takes a different path on pricing transparency, India-language defaults, and founder-direct support. Switch with our 48-hour migration playbook + 3 months free on annual.

Why teams switch

Four things Trinetra CRM does differently.

Specifics drawn from what teams switching from Wati most often ask about. Your team should validate any vendor claim — including ours — against your own evaluation.

India-first pricing in INR, GST baked in

Trinetra invoices in INR with CGST/SGST split (intra-state) or IGST 18% (inter-state). Once GSTIN registration completes, every invoice carries it for ITC. Wati price ladders are USD-anchored; rupee billing has occasionally re-quoted on FX.

Two-bill structure (no Meta markup)

You pay Meta directly for messages; Trinetra never sees the per-message ledger. Software subscription stays separate. Wati invoices bundle Meta + platform into one rate — usable, but harder to audit per-channel cost vs other platforms.

Direct team support on the first 100 customers

Our core team answers personally — chat, email, WhatsApp — for the first 100 customers. No tier-1 ticket-triage maze. After 100 we'll hire support, but the 8-hour SLA + WhatsApp reachability stays.

DPDP Act 2023 alignment built in

Indian-built since the first commit. Designated Grievance Officer with India address + email + 7-day SLA, sub-processor register, granular signup consent (Section 6(1)), Mumbai-region primary database. Wati is a global platform with Indian customers; DPDP alignment may be available, validate with their team.

Switching mechanics

How a Wati → Trinetra CRM migration actually works.

The migration team handles the cutover end-to-end: Meta-side BSP transfer, template re-submission, contact CSV import, agent role mapping, and 14 days of post-cutover support. Most cutovers complete in 48 hours of working time.

  • Email migrate@trinetracrm.com with your latest Wati invoice
  • SWITCH3FREE coupon auto-applies on your first annual checkout (3 months free)
  • Full revert refund within 30 days of cutover if it doesn't work for your team
Read the full migration playbook

FAQ

Wati vs Trinetra CRM — common questions.

Wati prices in USD — does Trinetra solve that?
Yes. Trinetra plans are quoted in INR (₹999 / ₹1,999 / ₹3,999 per month), invoiced in INR with GST split, and paid via Razorpay (UPI / cards / net-banking). No FX exposure on monthly billing.
Will my Wati templates carry over?
Meta-approved templates stay Meta-approved through a BSP transfer. We mirror them in the Trinetra dashboard for editing. Anything Wati locked to their account gets re-submitted to Meta on your behalf during migration; approval typically within 24 hours.
How does Trinetra's GST invoicing work for ITC claims?
Once Trinetra's GSTIN registration completes (currently in progress), every invoice carries the GSTIN, SAC code 998314, and the CGST/SGST or IGST split per your billing-state place-of-supply rules. Designed for the standard ITC claim workflow your CA already uses.
Migration disruption — how long is the downtime?
Zero downtime. Meta supports parallel BSP setups during a transfer; we recommend a 24-48-hour parallel window where both Wati and Trinetra are wired against your WhatsApp Business Account. You switch the receive-side webhook over once template + contact + agent migration is verified.
Three months free + Growth trial — how do they combine?
Growth plan ships a 14-day free trial (full features, no card). When you decide to commit, apply SWITCH3FREE on annual checkout for 3 free months on top. Stackable, one redemption per business.
SWITCH3FREE

Ready to switch from Wati?

48-hour cutover, full migration support, three months free on annual. Direct line to our team.

Start migration Or just start free

Comparison reflects publicly available information about Wati as of 6 Jun 2026. Wati is a trademark of its respective owner; the name is used here for nominative-fair-use comparison and does not imply endorsement, affiliation, or sponsorship. Trinetra is not affiliated with Wati. Validate any vendor claim — including ours — against your own evaluation before switching.